RSSMix.com Mix ID 8249793:Mum’s heartrending thank you to Clarks after ‘brilliant’ staff went extra-mile to get her severely autistic daughter, 11, school shoes on BenGummer.net
A MUM has hailed the ‘brilliant’ staff at a branch of Clarks following a visit to buy school shoes with her autistic daughter.
Louisa Nashir tends to avoid busy shops as it can prove “a sensory overload” for 11-year-old Kate, who also has learning difficulties.
Manchester Evening News Mum Louisa has hailed staff at a branch of Clarks following visit with autistic daughter Kate[/caption]
But with the new school year looming she was forced to head to the shoe shop at the intu Trafford Centre in Manchester yesterday.
And, afterwards, in a glowing Facebook post, Louisa, 34, wrote: “My daughter Kate and I popped in to your intu Trafford Centre store this morning for school shoes and I must say it was one of the best experiences we have had shoe shopping.
“My daughter has autism and learning difficulties and detests busy, noisy shops so we tend to avoid them but with school starting next week we needed shoes.
“As soon as we stepped in to the store a lady asked us if we were there for school shoes.
“As soon as I mentioned Kate had autism she radioed one of her colleagues to find a quiet space and set up some chairs.
“We were assigned Becky and she was brilliant! She was patient with Kate and five pairs of shoes later we had the perfect pair.”
Kate gives the thumbs-up during visit to Clarks where she was provided with a quiet area to try shoes onLouisa took to Facebook to hail Clarks following her visit on WednesdayLouisa’s post has already had more than 600 interactions and dozens of comments from people, many of whom shared her praise for the retailer.
Michelle Wright commented: “Brilliant that a high street store would go to such effort to help yours and Kate’s experience be as pain free as possible – well done Clarks.”
And Jennifer Davies added: “Well done Clarks, let’s hope other children’s stores take a lead from them.”
Louisa, from Eccles, said: “We went down in the morning hoping it would be less busy, but it was already packed with school children and their parents.
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“Usually Kate finds trying shoes on stressful and we tend to get the first pair that fit.
“Yesterday she was able to try on different styles and take her time deciding. She was calm and really enjoyed her experience.
“It’s a fantastic service by Clarks and I hope other retailers follow their lead and make shopping with autism more bearable.”
Kate will start her first year at Chatsworth High School and Community College in Eccles, Manchester on Monday.
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Author: cstroud RSSMix.com Mix ID 8249793
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